📖 Terms & Conditions

Before confirming your stay or using any services at Yendelura Casino Hotels, please review the following terms. By making a reservation, entering our venue, or participating in any of our offerings, you acknowledge and accept these Terms & Conditions.

🧍‍♂️ 1. Age Policy
To maintain a secure and compliant environment, guests must be 21 years or older to access casino-related facilities — this includes gaming floors, lounges, and event spaces in restricted zones.
🪪 A valid government-issued photo ID is required upon entry and may be requested at any point during your stay.
Individuals under 21 may enter non-casino areas when accompanied by an adult, but are strictly prohibited from accessing any gaming areas.

🛎️ 2. Booking & Cancellation Guidelines
Room reservations at Yendelura are subject to availability and confirmed only after valid payment or deposit has been received.

  • You may cancel free of charge up to 24 hours before your check-in time.

  • Cancellations within 24 hours of arrival may incur a charge equivalent to one night’s stay or more, depending on your booking terms.

  • No-shows will be billed for the full reservation amount unless stated otherwise in your policy.
    Please review your confirmation email for specific booking conditions.

🎮 3. Casino & Gaming Conduct
Yendelura promotes a responsible and enjoyable gaming environment.

  • We encourage guests to gamble within their means.

  • Management reserves the right to restrict access or limit play in cases of unsafe or inappropriate behavior.

  • Guests in need of support can arrange self-exclusion or set personal limits through our Responsible Gaming services.
    We’re committed to fun with mindfulness — your well-being comes first.

🧍‍♀️ 4. Guest Behavior Expectations
At Yendelura, we pride ourselves on five-star hospitality and expect all guests to treat staff, fellow guests, and property with courtesy.

  • Disruptive, aggressive, or disrespectful behavior will not be tolerated.

  • Individuals involved in vandalism, theft, or any unlawful acts may be removed and reported to authorities.

  • Certain areas may enforce dress codes — please refer to posted signage or speak with our concierge for assistance.
    We reserve the right to decline service or cancel reservations in cases of misconduct.

🧳 5. Safety & Personal Property
Your security is our priority. While we take precautions, Yendelura is not liable for any lost, damaged, or stolen personal belongings left unattended in guest rooms or public areas.

  • We recommend storing valuables such as cash, passports, or jewelry in the in-room safe or with the front desk’s secure storage.

  • Surveillance cameras are active in key areas for your safety, but guests are advised to remain alert and safeguard their own possessions.

📄 6. Updates to Our Terms
These Terms & Conditions may change without prior notice. Updates may occur due to changes in policies, services, or legal requirements.

  • Continued use of our website, facilities, or services signifies your agreement to the most current version.
    We encourage all guests to revisit this section periodically to stay up to date.